FAQs

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What kind of products do you offer?

We specialize in offering authentic Rajasthani dry food items that are sourced directly from local farmers. All our products are 100% natural, handpicked, and processed without chemicals or preservatives.

Are your products organic or chemical-free?

Yes, all our products are naturally sourced and free from harmful chemicals. We follow traditional processing methods to maintain the purity, flavor, and nutritional value of the ingredients.

Do you deliver across India?

Absolutely! We deliver to all major cities and towns across India. Our goal is to make traditional Rajasthani flavors accessible to every household in the country.

How long will it take to receive my order?

Orders are usually processed within 1–2 business days and delivered within 4–7 working days, depending on your location. You will receive tracking details once your order is shipped.

Is there a minimum order value for free shipping?

Yes, we offer free shipping on all orders above ₹1000. For orders below that amount, a standard shipping fee may apply.

How do I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to check the status and estimated delivery date of your package.

What if I receive a damaged or incorrect product?

We take utmost care in packing and shipping your order. However, if you receive a damaged or wrong item, please contact our support team within 48 hours of delivery. We’ll quickly arrange a replacement or refund.

Do you offer returns or refunds?

Currently, we do not offer refunds or returns once the order has been delivered. Since we deal with natural and perishable food items, we ensure strict quality checks before shipping. If your product arrives damaged or incorrect, please contact us within 48 hours, and we’ll do our best to resolve the issue.

How can I contact your customer support?

You can reach out to us anytime via email at support@tharvedasnatural.in or through our Contact Us page. We aim to respond to all queries within 24 hours.

Are bulk or wholesale orders available?

Yes, we do accept bulk or wholesale orders. Please contact us directly for pricing, shipping details, and partnership opportunities.